D&A Construction Development
Remote administrative support for a Sydney construction company — email management, floor plans, regulatory applications and reports
Six months of remote administrative support for D&A Construction Development in Sydney. Responsibilities spanned email correspondence, research, floor plan production from architectural documents, listing management, regulatory applications (OC and CDC submissions), form processing, lead gathering, and written reporting. Every output — from council submissions to client-ready floor plans — was produced entirely remotely.
D&A Construction Development needed reliable remote administrative support to manage day-to-day operations across a growing construction business. The role covered both operational administration and document production — working entirely off-site, with outputs needed in formats ready for clients, council, and internal use. No hand-holding, no delays. The business needed someone who could pick up tasks, understand the context, and deliver to a professional standard without being in the same room.
Working remotely for a construction company means translating technical documents into clear digital outputs without being on-site to ask questions. Floor plans derived from architectural drawings of varying quality needed to be legible and presentation-ready for both council submissions and client review — which means understanding what information matters to each audience and how to present it clearly under time pressure.
Regulatory applications — Occupation Certificate (OC) and Complying Development Certificate (CDC) submissions — require accuracy and a working understanding of NSW Department of Planning requirements. Errors or omissions don't just cause delays; they reflect on the business making the submission. Managing email correspondence on behalf of the company required consistent professional tone across enquiries, follow-ups, and industry contacts, maintaining the voice of the business across every exchange.
Email correspondence was handled promptly and with the appropriate tone for the construction and property industry — direct, professional, and specific to each contact. Floor plans were produced in a clean, clearly annotated format from source architectural documents: simplified for legibility, dimensioned correctly, and formatted for submission or client handover without requiring further edits on the D&A side.
OC and CDC applications were completed to current NSW Department of Planning requirements, with supporting documents organised and checked before submission. Research, lead gathering, and reporting were delivered in structured brief-format documents: summary first, supporting detail following, recommended actions clear at a glance — so the information was immediately usable rather than requiring interpretation.
Consistent administrative and document support delivered across a six-month remote engagement. Floor plans produced to a presentation standard suitable for both council submission and direct client use. Regulatory applications submitted correctly and on time. Email correspondence maintained at a professional standard throughout. The engagement concluded in February 2026 with every deliverable completed and no outstanding items.
What Was Delivered
Admin, Documents & Applications
Six months of operational support across the full range of administrative and document production tasks a growing construction business depends on.
Professional communication managed on behalf of the business
Email was managed across enquiries, follow-ups, and ongoing industry contacts — written and sent in the voice of the business, not as a third party. Construction and property correspondence has its own register: specific, direct, and professional without being stiff. Every exchange was handled to that standard, with responses drafted and sent without requiring the client to review each one before it went out.
From architectural drawings to submission-ready documents
Source architectural documents came in varying formats and levels of clarity. Each floor plan was redrawn into a clean, dimensionally accurate digital format — annotated clearly, scaled correctly, and laid out for the specific use case, whether council submission or client presentation. The goal was always the same: a document that the recipient could read without needing to ask follow-up questions.
OC and CDC submissions completed to NSW requirements
Occupation Certificate (OC) and Complying Development Certificate (CDC) applications were prepared and submitted in accordance with NSW Department of Planning requirements. Each submission was checked for completeness before it went in — supporting documents organised, required information verified, and nothing left outstanding that would cause a return or delay. In regulatory work, accuracy isn't optional: a correct submission the first time is the only acceptable outcome.
Structured outputs the business could act on immediately
Research tasks and lead gathering were delivered as structured documents: summary first, supporting detail following, recommended actions or next steps clear at a glance. Reports were formatted for internal use — not academic, not padded, just the information the business needed in the order it needed it. Listing updates and online form submissions were handled promptly as part of the ongoing operational support rhythm.
Deliverables
- Email Correspondence Management
- Floor Plans (from Architectural Documents)
- OC Application Submissions
- CDC Application Submissions
- Online Form Submissions
- Listing Updates
- Lead Research & Gathering
- Written Reports
Tools Used
- Adobe Illustrator
- Microsoft Office